FAQ
Orders and Delivery

How do I place an order?
To place an order, simply select the products you wish to purchase and add them to your shopping cart. When you are ready, proceed to checkout and follow the instructions to complete your purchase.

What payment methods do you accept?
We accept payments via credit/debit cards, Visa, Mastercard, Maestro, and AMEX.

What is the delivery time?
Delivery times vary depending on your location and the selected delivery method, but we aim to deliver your order within 8–10 working days.

How much does shipping cost?
We offer free shipping on all orders.

Returns and Claims

How do I return an item?
To return an item, please contact our customer service within 14 days of receiving your order. Refer to our "Return Policy" page for detailed instructions.

What do I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact our customer service immediately to begin a claim. We offer repairs, exchanges, or refunds.

Account and Subscription

Do I need an account to place an order?
No, you can place an order as a guest. However, by creating an account, you can make future purchases easier and faster.

How do I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the newsletter field on our website. You will receive updates about new collections and exclusive offers.

Products and Stock

Are the products on the website always in stock?
We strive to keep all of our products in stock, but some items may be temporarily out of stock. If a product is out of stock, it will be indicated on the product page.

How do I know which size to choose?
Each product page includes a size guide to help you choose the correct size. If you have further questions about sizing, please contact our customer service.

Contact and Support

How can I contact you?
You can reach us via email at support@rouges-london.com or by using the contact form on our website.

What are your customer service hours?
Our customer service is available Monday to Sunday, 24/7. We aim to respond to all inquiries within 24 hours.

Miscellaneous

Do you have any physical stores?
Currently, we are an online-only store. We will inform our customers about any pop-up stores or exhibitions via our website and newsletter.

Can I track my order?
Yes, once your order has been dispatched, you will receive an email with tracking information.