Privacy Policy
Last updated: 5 August 2024
This Privacy Policy describes how my store (the website, we) collects, uses, and shares your personal data during your visits, when you use our services, or make purchases from 842b48-25.myshopify.com (the website), or when you otherwise communicate with us regarding the website (collectively referred to as the services). The use of "you/your" (etc.) in this Privacy Policy refers to you as a user of the services, whether you are a customer, website visitor, or any other person whose data we have collected under this Privacy Policy.
We recommend that you read this Privacy Policy carefully.
Changes to this Privacy Policy
We may occasionally update this Privacy Policy, for example, to align it with new practices or due to other operational, legal, or legislative reasons. The revised Privacy Policy will be published on the website, as indicated by the "Last updated" date, and any other actions required under applicable law will be taken.
How we collect and use personal data
To provide the services, we collect your personal data from various sources as outlined below. The specific types of data we collect and use depend on how you interact with us.
In addition to the specific purposes outlined below, we may use the data we collect about you to communicate with you, provide or improve the services, comply with any applicable legal requirements, enforce any applicable terms and conditions for the service, and protect the services, our rights, as well as the rights of our users and others.
What personal data we collect
The types of personal data we collect about you depend on how you interact with our website and use our services. When we refer to personal data, we mean information that identifies you, relates to you, describes you, or can otherwise be linked to you. The sections below describe the categories and specific types of personal data we collect.
Data we collect directly from you
Data that you submit to us via our services may include:
- Contact details such as name, address, phone number, and email address.
- Order information such as name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information such as username, password, security questions, and other details used to secure your account.
- Customer support information such as information you choose to share when communicating with us, for example, when you send a message via the services.
Certain features of the services may require you to provide specific information about yourself. You may choose not to share this information, but this may make it impossible for you to use or access these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the services (usage data). To do this, we may use cookies, pixels, and similar technologies (cookies). Usage data may include information about how you access and use our website and your account, including details about your device, browser, network connection, IP address, and other information about your interaction with the services.
Information we obtain from third parties
Finally, we may also obtain information about you from third parties, including from providers and service providers who may collect information on our behalf, such as:
- Companies supporting our website and services, such as Shopify.
- Our payment processors who collect payment information (e.g., bank account details, credit or debit card information, billing address) for the purpose of processing your payment to fulfil our contract with you.
- When you visit our website, open or click on emails we send to you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
All information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How we use your personal data
- Providing products and services. We use your personal data to provide the services to fulfil our contract with you, including processing your payments, distributing your orders, sending you messages related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functions related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In such cases, Shopify will process your data in accordance with its privacy policy and consumer protection policy.
- Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending you marketing, advertisements, and promotional communications via email, SMS, or regular mail, and displaying ads for products or services to you. This may include using your personal data to better tailor the services and advertising on our website and other websites. If you are located in the EEA, the legal basis for this processing of personal data is our legitimate interest in selling our products, under Article 6(1)(f) of the GDPR.
- Security and fraud prevention. We use your personal data to identify, investigate, or take action regarding any fraudulent, illegal, or harmful activity. If you choose to use the services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, contact us immediately. If you are located in the EEA, the legal basis for this processing of personal data is our legitimate interest in keeping our website secure for both you and other customers, under Article 6(1)(f) of the GDPR.
- Communicating with you and improving the service. We use your personal data to offer you customer support and improve our services. This is a legitimate interest for us in being responsive to you, providing effective services, and maintaining our business relationship with you under Article 6(1)(f) of the GDPR.
Cookies
Like many others, we use cookies on our website. For further information about the cookies we use to run our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including to store information about your activity and settings), to conduct analytics, and to gain a better understanding of how users interact with the services (which touches on our legitimate interest to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and ads on our website and other sites.
Automatically accepting cookies is the default in most browsers, but you can change your browser settings to delete or refuse cookies. Please note that your experience may be negatively impacted if you delete or block cookies, and some services, such as certain features and overall functionality, may stop working fully or partially. Blocking cookies may not entirely prevent our information sharing with third parties, such as our advertising partners.
How we disclose personal data
Under certain circumstances, we may disclose your personal data to third parties for the purposes of fulfilling contracts, for legitimate purposes, and other reasons covered by this Privacy Policy. Examples of such circumstances include:
- Data may be shared with providers or other third parties performing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, distribution, and delivery).
- Data may be shared with business and marketing partners to deliver services and advertisements to you. Our business and marketing partners will use your data in accordance with their privacy notices.
- When you request or otherwise consent to the sharing of certain data with third parties, such as for delivering products to you or when you use social media widgets or login-based integrations, we may also share your data.
- Data may be shared with our affiliates or within our group as part of our legitimate interests in running a successful business.
- Data may be shared in connection with a business event, such as a merger or bankruptcy, to fulfil legal obligations (e.g., responding to subpoenas, search warrants), enforce applicable terms of service, and protect and safeguard the services, our rights, and the rights of our users and others.
We disclose the following categories of personal data and sensitive personal information about users for the purposes outlined above in "How we collect and use your personal data" and "How we disclose personal data":
Category | Recipient Categories |
---|---|
Identifiers such as basic contact details and certain order and account information | Providers and third parties performing services on our behalf (e.g., internet service providers, payment processors, distribution partners, customer support partners, and data analysis providers) |
Commercial information such as order, shopping, and customer support details | Business and marketing partners |
Internet or other similar network activity, e.g., usage data | Affiliates |
Geolocation data, e.g., locations determined by IP address or other technical means |
We do not use or disclose sensitive personal data without your consent or to make inferences about you.
With your consent, we share personal data for the purposes of conducting advertising and marketing activities as described below.
Third-Party Websites and Links
Our website may provide links to third-party websites or other online platforms operated by third parties. If you follow links to websites not owned by our affiliates or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including whether the information on these websites is accurate, complete, and reliable. Information that you provide on publicly available sites, including information shared on third-party social network
Data Security & Payment Processing
We take your privacy and data protection seriously. All personal information submitted through our website is transmitted securely using industry-standard SSL (Secure Socket Layer) encryption. This ensures that your data, such as contact and payment information, is protected from unauthorised access during transmission.
Our online store is hosted on Shopify, a trusted and PCI-DSS compliant e-commerce platform. Shopify stores your data on a secure server behind a firewall and adheres to the highest standards of security for handling cardholder data.
Payment Security
All payment transactions are processed through certified and secure third-party payment gateways, including but not limited to Shopify Payments, PayPal, Apple Pay, and Google Pay. We do not store your full credit card information on our servers. These processors use encryption and tokenisation technologies to ensure your financial data remains protected.
We also implement ongoing security monitoring, access control, and data minimisation practices to protect your information. If you have any questions about how your data is handled, or if you’d like to exercise your privacy rights, please contact us using the information provided in this policy.
Contact information
Address:
Götgatan 16, 172 30
Email:
support@rouges-london.com
Phone: +46 8 355 67 36
Open hours:
24/7
We strive for optimal customer satisfaction. Feel free to contact our specialized customer service team using the contact details above or by filling out the contact form below. Your feedback is extremely valuable to us. We aim to respond within 24 hours.
If you have any questions, be sure to read our FAQ before contacting us.